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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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Organizational Integrity and Performance Feedback


I remember being in the audience listening to a speech about leadership by Jack Welch, acknowledged to be one of America’s toughest bosses. There were about 600 of us in the audience....
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Designing for Gestures - Lessons From Print


As a digital and web designer, most of my work has traditionally lived on a screen. Sure, I believe in the power of hand-sketching concepts and paper prototyping, but after a certain point in a project my focus moves to, and stays with, the...
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Guest Post: Handling a Referral in a Job Search


With the economy headed south and tech feeling the pressure, many of you may soon be looking for a job. The best path is through a referral from a former colleague or friend. That's how I landed my current role at salesforce.com (which is hiring...
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Living the Dream - Salesforce, Google and SaaS


We at Appirio have lots of experience at big technology companies (SAP, webMethods, Borland) and classic enterprise software startups. We run Appirio differently from what we saw at these companies. We not only run our business using software...
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Google AdSense Reports in Analytics


AdSense publishers will soon have access to extremely detailed stats about ads via Google Analytics reports. You’ll know about web pages that get more clicks, revenue generated per page, CPM rates, top referring sites, etc.  For more, check this...
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