Search Content


Content Categories




Marketing @ UX Week


Yesterday our UX Week keynote speaker, Don Norman, talked a bit about how marketers make good allies for UX professionals because of their experience working with business units. This relationship has led marketers to get savvy about positioning...
Read more about Marketing @ UX Week...

Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKOís John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
Read more about Hidden Costs of Cloud Computing...

"Cloud of Clouds" - our 2009 predictions.


In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and Salesforce. ...
Read more about "Cloud of Clouds" - our 2009 predictions....

Why vendors may learn to love independent CRM cons


I get the impression that most CRM vendors are at best deeply suspicious of CRM consultants. Not surprisingly, as a CRM consultant myself, Iíd argue the negative impression is undeserved, and that we provide considerably more benefit to vendors than...
Read more about Why vendors may learn to love independent CRM consultants......

Negative Churn


We just closed another great quarter at Intacct, and I'm extremely proud to report that we had 100% customer retention for our direct sales channel the quarter. This is no mean feat for a business of our size and growth - more than 2,500 customers...
Read more about Negative Churn...

NetSuite CRM


NetSuite is the first and only company to give growing and midsize businesses on demand Web-based business applications to run their entire ...
Read more about NetSuite CRM...